ECR Holidays

Privacy Policy

Privacy Policy

This Privacy Policy constitutes an electronic record in terms of the Information Technology Act, 2000 and rules made there under. This electronic record is generated by a computer system and does not require any physical or digital signatures.

We at “ECR Holidays” value the trust placed in us by the visitors to our website and the users of our services and therefore insist upon the highest standards for secure transactions and customer information privacy. We are committed to protect the information that you may share with us as a user. This Privacy Policy describes the information that we collect from you as part of the normal operation of our services and what may happen to that information. By accessing or using this website, you expressly consent to our use and disclosure of your personal information in accordance with this Privacy Policy. This Privacy Policy is incorporated into and is subject to the terms mentioned in the Terms and Conditions of Use.

At the outset, we wish to inform you that this Privacy Policy is subject to change without prior notification or intimation to the visitors or users of the website. Hence, you are advised to regularly check for any amendments or updates to this Privacy.

ECR Holidays is a brand under ECR Holidays Private Limited. The below privacy policy is applicable. In general, you can browse this website without revealing any personal information about yourself. However, in the event you desire to make any reservations through our website, we will require information such as your name, contact number, email id, billing information, bank account details and such other personal information.

Wherever possible, we indicate whether the information to be provided is optional or mandatory and always provide you the option to not provide information by choosing not to use a particular service or feature on the website.

You are requested to provide accurate and correct information. We shall not be responsible for the authenticity of the personal information or data supplied by the users and any inconvenience caused because of the same.

Based on your use of our services and on your behavior on this website, we may automatically track certain information about you. We use this information to do internal research on our users’ demographics, interests, and behavior to better understand, protect, and serve our users. We also monitor customer traffic patterns and website use, which enables us to improve the service we provide. We assure you that we will collect only such information as is necessary and relevant to us to provide you with the services available on the Site.

Personal Information is that information which, we may collect from you and is capable of identifying you,
such as: a) Name and Gender b) Phone Number c) E-mail address d) Contact Address e) Password

f) Financial information such as Bank Account, credit card, debit card information or other payment instrument details for the purpose of processing payments,

g) Physical, physiological, and mental health condition

h) Other details such as biometric information, sexual orientation, medical records, and history.

Note: Your financial information is held, retained, and processed by a third party Payment Gateway, namely, Pay U having their registered office at Gurgaon. PayU is obligated to maintain the confidentiality of your financial information under various applicable laws and under an agreement with us. However, we shall not be liable for any actions of the third party Payment Gateway in breach of their confidentiality obligations and disclosure of your financial information. Being returning guests to our properties on a regular basis, it is your sole duty to inform us if any of your personal information needs to be updated with us. Upon suspecting regarding Booking, we may contact you at any time.

Note: Your financial information is held, retained, and processed by a third party Payment Gateway, namely, Pay U having their registered office at Gurgaon. PayU is obligated to maintain the confidentiality of your financial information under various applicable laws and under an agreement with us. However, we shall not be liable for any actions of the third party Payment Gateway in breach of their confidentiality obligations and disclosure of your financial information. Being returning guests to our properties on a regular basis, it is your sole duty to inform us if any of your personal information needs to be updated with us. Upon suspecting regarding Booking, we may contact you at any time.

ECR Holidays strongly believes in a transparent approach to its users. This policy aims at minimizing instances of customer complaints, grievances, and disappointments via channelized approach, review, and redressal. You can file a grievance if you are disappointed or have issues in respect of services rendered by ECR Holidays. You can give your grievance through email or snail mail to the Grievance officer of ECR Holidays. The email address at which you can send your grievances is ecrholidays@gmail.com The grievances can also be sent by Snail Mail to the following address:

Address:
Eden garden 157/7,
Mgr 2nd street, Pvrtheater back side,
Uthandi,Chennai – 6000008 Call Us: 9600125511

Persons under the age of 18 are not eligible to use the accommodation reservation services on our Site. Minors can normally accompany their parent(s) or legal custodian(s) who have booked accommodation.
By accessing this page or using this website, you expressly consent to our use and disclosure of your personal information in accordance with this Privacy Policy and Indian laws.
Note: Headings are for reference purposes only and in no way define, limit, construe, or describe the scope or extent of such section.